Need a hand?

Most of these take a minute. For anything else, email us. We read every one.

• Can't sign in

  Use Forgot password and we'll email you a reset link. It comes from noreply@getwheelhub.com. Check spam if you don't see it in a minute.

• Didn't get the confirmation email

  Look in spam or Promotions for a message from noreply@getwheelhub.com. Still nothing after ten minutes? Email us with the address you signed up with and we'll fix it.

• Someone is harassing me, or a post breaks the rules

  Tap the ··· menu on any post, profile, listing or message and choose Report or Block. Blocking is instant and they aren't told. A real person reads every report, within 24 hours.

• Unblock someone

  Go to Settings and open Blocked accounts.

• My car or bike isn't in the list

  In Edit profile & cars or Discover, pick the closest make, then tap Not listed? Add it. We review additions by hand, usually within a day.

• Sealed messages, and the VIN

  Put a VIN on a ride in Edit profile & cars and only you can see it. It never shows on your profile or in search. It's how a message from someone who owned the car before you reaches you: they leave it on the VIN, it stays sealed until you have that car, and only the person holding it can open it. You'll see it on the car's page. Left one yourself? Add the VIN to the car under Previously owned, then tap Leave a sealed message on its page. You stay nameless unless you sign it, either of you can write back, and you can delete one you were left or take back one you sent.

• A meet listed by WheelHub is wrong, or it’s mine

  Some meets are listed by the WheelHub account, read from calendars that venues and tracks publish publicly. Each one links to where it came from — check there before you drive, since the source can change. If it's your event and you'd like it handed over to your own account, or taken down, message the WheelHub account or email us and we'll do it.

• A Swap Meet deal went wrong

  WheelHub doesn't take payments or ship parts. Every deal is between buyer and seller. If a listing looks like a scam, report it so we can remove it and the account.

• Delete my account

  Delete your account. It's immediate and permanent, and you don't have to email us. In the app: tap the car in the tab bar, then Settings & account, and Delete account is at the bottom.

Copyright complaints: email the address above with “Copyright” in the subject and a link to the post. If someone is in immediate danger, contact your local emergency services first.